How do you make an Apple service appointment?


Quick Answer

To make an Apple service appointment, use the Apple website or the Apple Store app on an iOS device to book a time and date to have your device checked at the Genius Bar. If using the Apple website, navigate to the Apple Store Genius Bar section. Click the Get Help Now link, which leads to a page asking you to identify the Apply product you wish to service.

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Full Answer

Choose the appropriate product, such as a Mac or iPhone, and select a specific make, such as a Mac notebook or Mac accessories. On the next menu, pick a general topic that relates to the problem you are experiencing, such as Start Up or Power. Next, select a more specific problem, such as Unexpected Shutdown. After reading through or attempting the troubleshooting options, click the No Thanks, Continue link to go to the Genius Bar appointment page.

Choose the Visit the Genius Bar link, and enter your address information to search for the nearest Apple Store. The Choose Store link allows you to select the most convenient location and make an appointment. To make the reservation, enter your Apple ID, and sign in. Choose a date and available time, but plan for the appointment to start later than expected, because the Genius Bar is often full and servicing Apple products can take longer than the general allotted time for an appointment. Review the appointment information, and confirm.

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