AT&T ships phones in approximately three to five business days with standard shipping. Express shipping is available for an extra charge, and items can be delivered to customers overnight when ordered during regular business hours Monday through Thursday.
Customers can pick up new phones at authorized AT&T retailers at no additional charge instead of waiting for shipping.
Delays may occur when devices are not available or when the address provided by a customer cannot be verified. AT&T contacts customers via email or text if there are issues with delivery. Individuals can check their delivery status by logging into their personal AT&T accounts.