MetroPCS asks customers to wait up to 12 weeks as it handles their rebate requests. Customers may contact the company's customer support department if rebate requests still remain pending after the 12-week waiting period.
MetroPCS customers can track the status of their rebate requests online by submitting their contact information or the supplied tracking number. To ensure the validity of their rebate requests, customers must comply with requirements which include mailing the duly fulfilled submission form, proof of purchase and other necessary documents. Their requests must also match the right promotional offer. MetroPCS does not honor submissions that have missing or incomplete information or that have gone past the last postmark date allowed to submit rebate requests.