Online users can log into TaxACT via the TaxACT website by clicking on the Sign In button in the top right corner of the screen and entering a user name and password. CD and download users can also log in via the TaxACT website with a customer ID and password.
TaxACT does not e-mail or discuss passwords over the phone with users due to strict security policies. If a user forgets his password and cannot answer his security question, he must create a new account. A new account must be created each year, but the same user name and password can be used for both accounts as long as the Social Security number on each account matches.