To access Koodoo Mobile's Self Serve features, a new user must first register for a Self Serve account. The registration portal requires a first name, last name and a Koodoo mobile number. After this, a user may log in to Koodoo Self Serve.
Self Serve can also be accessed by downloading the Koodoo Self Serve mobile app. This is available for Apple, Android and Blackberry phones. To log in successfully, the account or mobile number must not be deactivated and the account holder must have previously provided approval to access Self Serve. Koodoo support can also be contacted for login issues by dialling 1-866-99-KOODO, or *611 from a Koodo phone.