What Is Live Chat Support?


Quick Answer

Live chat support is a method of customer support that involves real-time communication between a customer and support person via a web- or app-based chat interface. Businesses of all sizes offer live chat support as a cost-effective means of handling customer complaints and issues or as a sales tool.

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What Is Live Chat Support?
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Full Answer

Companies may provide live chat support in-house with the use of a ticketing and chat support service or they may outsource it to companies that specialize in providing this service for a fee. Chat support representatives use resource manuals or software databases that provide appropriate responses for common customer problems in addition to step-by-step troubleshooting solutions to common technical issues.

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