The Netflix Help Center offers information about the service, watching videos, managing customer accounts and troubleshooting problems. The Help Center website offers specific answers for many questions such as how Netflix works, setting data usage, changing parental settings and fixing network issues. The website also offers a search engine for visitors to quickly look up answers. If users can't find a solution, Netflix also offers live chat and a phone number, allowing customers to contact the company directly.
The Netflix Help Center commonly separates answers by each device the service offers itself on. Customers usually find their answers by browsing through a page until they locate specific solutions for their devices. Some of these solutions refer to generic devices, such as gaming consoles, while other solutions provide detailed instructions for a specific device, such as a PlayStation 4.
Netflix is an online video streaming service that offers thousands of movies and TV shows on-demand. Netflix bills customers once a month from the date they sign up. In addition to gaming consoles, Netflix is also available on devices such as computers, Blu-ray players, HDTVs, and mobile devices. While computers can stream videos directly from Netflix.com, other devices, such as a smartphone, require users to download the Netflix app.