Q:

What kind of help does Samsung's website provide for the Galaxy S phone?

A:

Quick Answer

Samsung’s support website provides user’s manuals and legal notices, FAQs and answer forums and visual guides. Owners of newer phones such as the S4 and S5 may also find software and firmware updates for their models.

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Full Answer

While owners of older versions of Samsung’s S phone may find only limited information such as user’s manuals, owners of current models have access to a great deal of free online support. For instance, new owners who need help learning the features of their phone can practice setting up their phones in Smart Simulator, Samsung’s visual guide. The simulator walks users step by step through actual screens that show how to register the phone, set up network and email connections, and set up a Google account. Users can also search the FAQ for answers to more specialized questions as well as identify other topics they need help with.

Taking proper care of your phone means keeping its software up to date. Look for updates for Android and Samsung firmware on the support site. Users will also find downloadable drivers that they can install on Windows computers in order to perform updates and to use their phones as storage devices. More important, most users can download copies of their phones’ user manuals and legal notices. User manuals are the best first stop for detailed information about hardware and software functions, while legal notices keep users up to date on changes to hardware and software licenses.

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