The California Franchise Tax Board website, ftb.ca.gov, provides tax filing, payment and refund status information for individuals and businesses. It also offers tools for calculating taxes and online help with tax questions.
For individuals and companies seeking help with filing taxes, the California Franchise Tax Board website offers the opportunity to build and self-file using the CalFile system. The site provides a listing of free and fee-based online filing options for taxpayers interested in other services. Should questions arise, users have the option to speak with a representative using the online chat service or ask a tax question by email; and email reminders are available for users who wish to begin or continue filing at a later date.
Help is also available for taxpayers who need help processing payments. The site accepts online payments from individuals and businesses using Web Pay, a free payment processing service that only accepts payments from a regular checking or savings account. Alternatively, the website allows users to pay some types of tax fees by credit card, for a surcharge equal to 2.3% of the tax amount. Additionally, individuals can apply for a payment installment agreement or find out if they qualify.
Taxpayers registered on the website can check the status of a tax return, as well as the status of an installment agreement application.