HP customers benefit from the HP Support Forums section on HP.com by gaining access to a large community, including experts and HP support staff, that helps resolve issues with HP products. As of 2015, HP Support Forums feature subforums for printers, desktop computers, tablets and laptops, among other products.
Each subforum includes links to message boards that focus on a specific troubleshooting aspect. For example, the Printers subforum includes message boards that focus on installation, setup, scanning and networking problems. HP customers can search for solutions to specific issues by typing relevant keywords in the search field, selecting the Entire Forum option from the drop-down menu, and clicking Go. Alternatively, they can select one of the experts or members of the support staff from the Top Solution Authors section to peruse their contributions.