Visual Land's email address is VL_Support@visual-land.com, and the phone number is 562-860-2669, as of May 2015. There is also an online technical support form and a live chat support option.
Clicking "Support" on the main menu opens a customer support page which provides links to the online technical support form among other support links. Clicking "About" on the main menu opens the company background page where the Contact Us link appears. This link provides access to live chat support, which is available Monday through Friday from 8 a.m. to 5 p.m. Pacific Standard Time. Visual Land also maintains a social networking presence on Facebook and Twitter.