To help customers track their orders online, direct them to the website of the agency or corporation that delivers the ordered products. For example, if a business ships its items through the United States Postal Service, then it can have customers track their orders through the USPS website.
Both the FedEx and USPS websites require visitors to enter a tracking or receipt number to identify the current location of their packages. People wishing to receive automatic updates on the status of their orders can sign up for text alerts via their mobile phones. FedEx offers tracking apps for Android and BlackBerry devices.