Q:

What are some good online chat software options for a business?

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Quick Answer

In 2013, some top online live chat software options for business included LivePerson, Comm100, BoldChat, Kayako Fusion and LiveHelpNow. As of 2015, LivePerson serves about 18,000 companies, including large corporations such as Verizon and Virgin Atlantic. This software can integrate with Facebook and Salesforce and offers a wide range of analytical tools for businesses.

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Full Answer

Comm100 offers businesses many customization options, including chat window and chat button customization to fit their branding. It also offers features such as unlimited concurrent chats, built-in spell checker, visual and sound alerts, and canned messages. Three rate plans are available depending on a business's needs.

BoldChat's proactive chat feature allows businesses to invite website visitors to an online chat using various visual cues and sound effects. Businesses can choose to send out invitations based on predefined rules or manually. In addition, BoldCHat uses a pure HTML-based technology, which makes this software highly flexible and compatible. Other features of BoldChat include pre- and post-chat surveys and auto-email chat transcripts.

As of 2015, LiveHelpNow has won the Top Ten Reviews Gold Award several years in a row. This software is suitable for small and medium-size businesses. It is easy to install, and plugins are available for a wide range of content management systems, including WordPress, Drupal and Joomla. The mobile version of this software allows businesses to connect with customers using a mobile device.

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