Q:

What is Genie troubleshooting?

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Quick Answer

People who have the Genie, a garage door opener, troubleshoot problems they encounter with it by identifying the specific problem. The owner's manual has the correct procedure to program the Genie remote and may help in solving some common problems.

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Full Answer

If the Safe-T-Beam is blinking, there is a malfunction. Some causes for this are dirty lenses, obstructions and loose wires. Another reason is improper lens installation. Lenses are mounted 5 to 6 inches from the floor on either side of the garage door opening and are aligned facing one another. If the garage door opens when the action is to close it, an obstruction in the path of the garage door is the most likely culprit.

If the Genie opener runs without moving the garage door, the door is most likely disconnected from the opener. A reason for this is that the emergency-release cord has not been pulled. Users must reengage the door opener according to the specific model instructions. If the Genie remote does not work, it may need reprogramming or fresh batteries.

If range loss is noticed after installing LED light bulbs, the problem is likely due to the LED bulbs interfering with radio signals. As of 2015, Genie recommends installing specific models of the LED bulbs after conducting tests with them, including the Philips Slim Line 60W, the GE Energy Smart 40W/60W and the Utilitech Pro LED 40W.

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