Gateway provides user manual for its desktop computers and laptops through the Drivers & Downloads section on Gateway.com. These manuals are also available through third-party websites that host user manuals, such as Retrevo.com and ManualsOnline.com.
The Drivers & Downloads section on Gateway.com lets users select the desired type of computer equipment and download the related user manuals as PDF files. As of 2015, the user manuals come packaged in ZIP archives, making it necessary to use archive managers such as WinRAR or the built-in archive extractor in Windows 7 and Windows 8 to access the PDF files. On Retrevo.com and ManualsOnline.com, users can view the manuals without downloading them if they use a Web browser that features a PDF reader plug-in.