Q:

What do you do if you forget your Money Network login?

A:

Quick Answer

If you forgot your Money Network login, you can click one of the links located directly under the sign-in box. The links prompt you to provide additional information to verify your identity to retrieve your login information.

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Full Answer

If you have forgotten your User ID, click the first link directly under the sign-in box, Forgot My User ID. You are brought to a page which asks for your card number and your password. Once this information is entered, the system can retrieve the forgotten information for you.

If you have forgotten your password, click the second link under the sign-in box, Forgot My Password. The link brings you to a page where you are prompted to enter your card number. Since you only have to enter your card number and not your User ID or password, this option also works if you have forgotten both your User ID and your password.

After you have entered your account number, for security purposes you are asked for personal information. Once all requested information has been provided, you are then able to create a new password.

If you are unable to enter the requested information, there is a Contact Us link located at the bottom of the Money Network webpage where you can request additional assistance.

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