Troubleshooting information for Firex products is available at the Kidde Help Center. Kidde acquired the manufacturer of Firex products, Maple Chase Company, and it is now responsible for providing support.
The Kidde Help Center feature a searchable knowledgebase that is also browsable by subject. Customers can submit questions as well as download user manuals. The site's solution finder tool provides a step-by-step troubleshooting service for common problems related to device batteries and noises. The carbon monoxide end-of-life troubleshooting guide helps customers decide if their alarm requires replacement, and it provides details on authorized outlets for purchasing new Firex smoke alarms. The information available at the Kidde Help Center is suitable for individuals and professionals.