File a phone claim with Verizon by visiting VerizonWireless.com and either signing into your account or entering your mobile number, then providing the details of the damage or loss. Alternatively, visit PhoneClaim.com, and file the claim for the Verizon device through Asurion, the insurance provider that handles all Verizon claims.
To file an insurance claim with Verizon for a lost, stolen or damaged phone, you must have a valid insurance plan associated with your account. In most cases, Verizon offers the option to purchase insurance through Asurion within 30 days of the initial purchase, though some circumstances may allow for exceptions. To file the claim with Verizon, log into your Verizon Wireless account, and access the Mobile Protection Center. Under the Replace menu option, click on the File Claim link to access the page to process and submit your information. Alternatively, verify your current insurance plan through the Mobile Protection Center.
All claims need to include details about the event for which you are filing, which appears as an affidavit on the account after submission. You also need to select the exact make and model of your phone to both verify it with Verizon and ensure you receive the appropriate device as a replacement. Additionally, provide your mailing address so that the company may send you a new phone if the claim is valid. Once Verizon and Asurion process the claim and you pay your deductible, you receive a new phone in the mail.