As of 2014, you can file a phone claim with Sprint using the Total Equipment Protection section of its website. On the website, you can start, continue and track phone claims and even track a return. For mechanical and electrical failures, Sprint suggests visiting a Sprint Phone Repair Center.Continue Reading
Using a Web browser, navigate to the URL. If you have a lost, damaged or stolen phone, click the yellow button for starting a new claim. If you have already made a claim and want to check its status, click the black button for continuing or tracking the claim.
Before you file a claim, you need your six-digit PIN and the make and model of your device. You also need a payment method for your deductible. Depending on your claim, you may also need to photograph or scan your license or other form of identification for verification. Sprint may also ask for proof of ownership and other supporting documents such as insurance information.
After clicking the yellow button, fill out the form on the new page. You must enter your personal information, wireless number and security code in the first step. Follow the additional steps on the page to complete your claim.