"Can every Time Warner Cable customer see shows in 3D?" and "What is TWC Mail?" are just two of the hundreds of questions frequently asked about Timer Warner's services. The FAQs inquire about a wide variety of other topics, from accounting and billing concerns to Internet troubleshooting issues and more.
Such questions are collated in an exhaustive FAQ directory on Time Warner's support webpage. Questions included in this online resource fall under a number of categories and subcategories. Under the TV category, for example, there is a section dedicated to digital TV conversion. Questions in that section address topics such as how to order digital adapters from Time Warner Cable and if third-party adapters can be used as an alternative to the company's equipment.
In the Wi-Fi subcategory under Internet, answers are provided for both common wireless networking problems and more technically advanced issues, such as how to modify certain settings that determine the behavior of the router provided by the company to its customers. Similarly, in the Security subcategory, questions are answered for topics of varying complexity. Some of these topics include how to deal with email abuse, how to use the anti-virus software bundled with the Internet service and how to check if a computer on the network might be sending out spam.