Reviews for Direct TV high speed Internet are both positive and negative, with professional reviews being more favorable than consumer reviews. A professional review of the service, by US Satellite Internet Provider Reviews, lists many pros including being able to use it in any U.S. state, reliability, fast speeds and not needing to pay for an additional phone service. Stated cons are that it is not cheap, requires a contract and Internet speeds are hindered by unpredictable weather.
Another professional reviewer on Reviewify.net writes that service reliability varies because DirecTV uses third-party providers for the actual Internet service. Further, consumers view DirectTV’s contracted bundles as either a positive or a negative, depending on whether the customer desires all of the included features — TV, phone and Internet service — or not. The reviewer notes that the service must be purchased and installed before Internet speeds can be determined.
Consumer reviews on Yelp give Direct TV less than two stars out of five, complaining that they offer poor customer service and charge for additional items the customers did not purchase, nor want. One customer states that he was told there would be free installation, yet following installation, he was charged the installation fee and told that the free installation didn’t apply to his area.