Customers can contact MetroPCS by telephone or by mail. As of April 2015, the MetroPCS mailing address and customer support telephone numbers are available at MetroPCS.com.
Technical and general customer support is also available for MetroPCS users online. MetroPCS.com offers a variety of frequently asked questions and answers for many categories, such as payment, order and shipping, returns and services. Live agents are available to answer calls 24 hours a day, seven days a week. After calling MetroPCS customer support, users must follow the prompts to be directed to the correct agent. In addition to contacting technical support, customers can also make payments by telephone, by mail, or by visiting a store.