As of 2015, Microsoft offers technical support for the Windows operating system via phone, email and live chat on its website, Microsoft.com. Microsoft offers this support for instances of the Windows operating system installed on computers directly and not purchased pre-installed from device manufacturers.
Microsoft also offers in-person support through its Microsoft Store locations throughout the country. Although Microsoft offers direct support for its Windows operating system, it strives to direct most consumers to seek out support from the company where they purchased their devices. Computer manufacturers that offer technical support may be able to assist with support in other areas, such as third-party software problems and hardware failures.