Virgin Mobile customer service can be contacted by phone or by filling out an online form on their website. They offer separate contact numbers for Virgin Mobile and payLo, Data Done Right, Virgin Mobile Custom, Broadband2Go and Assurance Wireless.
For questions specific to a customer account, an online form is available on the Virgin Mobile website. This form allows users to fill in a contact e-mail, mobile phone number, question subject and question. Virgin Mobile phone representatives are available Monday through Friday from 4 a.m. to 8 p.m. Pacific Standard Time, and Saturday and Sunday 4 a.m. through 7 p.m. Pacific Standard Time.