As of 2015, call 611 from a Virgin mobile telephone to contact Virgin Mobile in Canada. Alternatively, call 888-999-2321, or 416-348-3892 from outside Canada. Hours of operation are 9 a.m. to 9 p.m., Monday through Saturday and 10 a.m. to 7 p.m. Sunday.
Contact Virgin Mobile online by clicking the Contact Us link on the bottom left of the VirginMobile.ca home page. Click the Chat With Us link under the Let's Chat heading to engage in live chat.
Click the Find a Store link under the Say Hello heading to find a local store. Search results include the store name, address, telephone number and hours. Click the desired link to get directions.