Straight Talk Wireless can be contacted via phone, email, live chat with an agent or by postal mail. Straight Talk offers separate customer service phone numbers for cell phone, sim, home phone and mobile hotspot customers and inquiries.
Phone lines for Straight Talk Wireless are operated seven days a week between the hours of 8 a.m. and 12 a.m. Eastern Standard Time. Straight Talk Wireless suggests having a Straight Talk MEID DEC or serial number along with a cell phone number available when contacting customer service. Members of the media are instructed to contact the company by a separate email address. There also are special instructions for residents of California.