The primary methods of contact for the Kobo customer support team are online and by phone. Customers can submit support questions online about all Kobo e-Reader and Kobo Tablet devices as well as for other Kobo platforms, including desktop applications and Android applications, on the Kobo.com website. Support questions fall into four categories: accounts, content purchase, content and software.
Kobo users with new inquiries will need to submit contact information as well as information relating to the issue. Customers with existing inquiries are redirected to a phone number. Hours of operation for the customer support offered by phone are 9 a.m. to 9 p.m., Sunday to Saturday.Learn more about Mobile