As of 2015, technical support inquiries to Ematic go through the Ematic website. Click on the Support link to open the support contact form. The support page also includes a chat window, with live operators available during business hours. The toll-free customer service number is 888-968-1985.
Technical support for Ematic's line of Android tablets is available through a standard support contact form, reached via the Support menu item on Ematic.com. There, the user enters her name, the subject of her inquiry, and selects the desired model from a list of Ematic devices and accessories. The user then explains the problem, and fills in her contact information. The user may also upload an electronic or scanned copy of the receipt for her Ematic device.
A short chat-style message service is also available from the Support page. The user enters her name and email and a brief message; an Ematic support staff member contacts her shortly thereafter.
As of 2015, Ematic device owners can contact Ematic customer service at 888-968-1985 Monday through Friday from 9 a.m. to 5 p.m. Pacific time zone. However, Ematic encourages customers to email their concerns before calling, either by filling out the support form on the website or by directly emailing support at CustomerService@Ematic.us. Customers should include the model number of the device in all communications with the company.