As of 2015, customers can contact Drake for tax software support through either their support email at Support@Drakesoftware.com or through the company's phone support hotline at 828-524-8020. Drake software users can also access other resources related to the program through the Support.DrakeSoftware.com website.
Drake Software provides a variety of help materials under the Support section of its website, including a user's manual and an evaluation guide. The Drake tax software also includes an on-screen help system that can be accessed anywhere in the program. The help system can answer common and frequently asked questions. Support for Drake tax software is also available in Spanish.