To contact the Cricket Wireless customer service department, as of 2015, go to CricketWireless.com, scroll to the bottom of the page and then click on the Contact Us link located under About Us. The new page provides the company’s contact information, such as phone numbers and chat lines.
On the Contact Us page, choose a particular support topic by clicking on the View All Support Topics link located on the right-hand side of the page, under Quick Links. The new page contains a list of different support topics such as orders and activations, account management, plans and features and phone and accessories. Click on a specific support topic, and then click Continue on the new page to access customer support for that particular topic. Depending on the type of support, Cricket Wireless asks its customers to provide their phone numbers for verification purposes.
Alternatively, to chat with a customer care representative from Cricket Wireless, go to the home page of the website, and click on the chat feature at the top-right corner of the page. On the chat window, provide the required details to chat with the next available customer care representative. The live chat feature operates from 7 a.m. to 7 p.m. Eastern Time, according to the Cricket Wireless website.