Boost Mobile provides a general support phone number on its website along with the number's hours of operation. The company also provides a customer care contact form on its site, which promises 12-hour response times.
When filling out the customer service form, customers can select either phone or email as their preferred method of contact for a response. Customers can also select whether they would prefer to be contacted during the morning, afternoon or evening and have the option of requesting service in Spanish. The form requires a customer's account number and account PIN, and allows him to provide both the category of his question as well as any specifics regarding his issue.
Customers can also access the frequently asked questions section of the Boost Mobile website, which provides information on plans and services, phones and devices, and account management.