MagicJack allows customers to chat live with a customer service representative on its website, MagicJack.com, as of 2015. Hours of operation are 9:00 a.m. to 10:00 p.m, Monday through Saturday and 10:00 a.m. to 7:00 p.m. on Sunday. All times are Eastern.
To contact customer support via live chat, navigate to MagicJack.com and click Live Chat near the bottom of the home page. On the next page, click Click Here to chat with a customer service representative.
The next page also lists common questions and issues that customer service representatives have previously solved. MagicJack also provides how-to videos for issues such as setting up phones.