Some common complaints regarding ZocDoc involve advertising and sales issues and problems with the service, according to the Better Business Bureau. As of 2015, the company has a total of 26 complaints filed against it. Many complaints involve overpromising services to doctors, constant calls and incorrect billing.
Out of the 26 complaints filed against ZocDoc as of 2015, 10 were advertising and sales issues. All of these complaints included misleading offers about services for doctors and unwanted calls. For example, doctors often complained about refusing service and still receiving unwanted telephone solicitation.
Other issues included billing and collection issues. For example, six complaints filed against ZocDoc referred to the issue of receiving a bill for a $3,000 annual fee rather than the fee agreed-upon $300 monthly fee.
Finally, ZocDoc has two guarantee and warranty issues and eight product services problems.