The most common consumer complaints made to the Better Business Bureau regarding Melaleuca involve billing issues and problems with the company's products. Melaleuca has addressed all the complaints, although for the majority of the complaints, the consumer either didn't respond or didn't accept the response. The company an A plus rating with the BBB, as of 2015.
Multiple complaints mention unauthorized charges from Melaleuca after an account was canceled. In these cases, the company issued refunds for the charges. One billing complaint states that the company shipped an order and charged the consumer, even though the consumer hadn't placed an order that month. Melaleuca's response explained that the consumer signed up for a monthly program that uses automatic billing. However, the company refunded the consumer anyway and sent a prepaid return label to ship the product back.
Several complaints mention that unauthorized charges by Melaleuca caused the consumer to incur overdraft fees. In these cases, the company provided an explanation for the fees in its response, but also refunded the consumer and offered to evaluate bank records and possibly issue additional refunds for any overdraft fees.
Melaleuca focuses on health and wellness products, although it also has products in other categories. The company offers discounts for ordering a certain amount of products per month.