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What are some common complaints about HearUSA?

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Quick Answer

According to the Better Business Bureau, some complaints against the company HearUSA are failure to respond to a complaint and failure to be transparent about products being offered. Overall, the company hasn't received many common complaints from its customers as of 2015. BBB.org offers reviews on some other HearUSA locations, with some locations having no complaints. The website also claims a factor that helps raise HearUSA’s rating is the length of time the company has been operating.

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Full Answer

HearUSA is a hearing care provider that is partnered with managed care organizations. As of 2015, the company has more than 220 hearing centers, including a network of about 4,000 audiologists and hearing care professionals. HearUSA also offers hearing benefits and products to third-party and self-referred clients.

In 1987, the company opened its first hearing care center in Florida as HEARx. The company’s founder, Paul A. Brown, later acquired a national hearing care company and created HearUSA in 2002. In 2011, Siemens Hearing Instruments acquired HearUSA for an estimated $129.3 million in a bankruptcy sale. MTB Investment Partners and HearUSA claimed Siemens Hearing deflated HearUSA’s stock price to acquire the company at a cheaper price. In 2014, the United States District Court for the District of New Jersey approved a settlement in which Siemens agreed to pay $3.6 million to HearUSA for lowering its shares.

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