Common complaints against Haier include excessive wait times for repairs, poor product quality and poor customer service. Many customers complain of products that are faulty immediately after purchase.
As of August, 2015, CustomerServiceScoreboard.com rates Haier "Terrible," with a score of 22.89 out of a possible 200 points based on a large volume of customer reviews. Many reviewers complain of defective Haier products and of getting the runaround when trying to obtain warranty coverage, with some stating that Haier referred them to a local service company while the same service company referred them back to Haier.
At ConsumerAffairs.com, many people who bought a Haier TV complain that the TV has poor sound quality, that the picture intermittently goes black, or that they had trouble getting warranty coverage. One reviewer states that his Haier product was broken upon delivery and that it took 18 months and numerous calls to get the problem resolved. Buyers of Haier air conditioners complain of leaks and poor cooling along with an inadequate response when they sought help from Haier.