Some chat rooms that offer online technical help are HP Support and Yoo Care. The former can be used for free by anyone who has bought a HP product, such as a desktop or notebook.
Yoo Care, which is a paid service provider, offers 24 hour professional support for mobile, Mac and PC users. The services include virus removal, malware removal, computer repair after diagnosis and computer tuneup. Manufacturers of devices such as laptops and PCs normally have chat rooms with free online technical assistance. The chat room is accessible via the manufacturer's website. Laptop magazine's 2014 evaluation of the key tech brands in terms of online technical assistance puts Apple in first place with an overall grade of A. HP and Samsung were in a second place tie with an overall grade of A minus.