In order to change the security question on a Hotmail account, you must access the Account Details section while logged in to your email account. You are then prompted for your password and given the options to change the question to another pre-approved choice.Continue Reading
Log in to the Hotmail account and look for the Options tab in the upper left corner. Click the tab and select More Options.
Selecting More Options opens a Managing Your Account page. The first link available says Account Details (which includes passwords, aliases and time zone). Click the first link available.
The option to change the security question appears in the Password Reset Information section of the page. It uses a small, gray font and is on the right side of the Question field.
As a security measure, Hotmail asks you to verify the password. Enter the password in the field before changing the Question and Answer fields below.
Once the password is filled in and the Question and Answer fields contain new information, save the changes. Click the small Save button.
The best way to reset a Hotmail or Live.com password without the secret answer is to go to the account and have a code sent to the account carrier's phone or request a reset link via an alternative email account. Once the reset link has been sent or the code has been sent to the phone, simply enter it into the space provided and regain access to the account.Full Answer >
According to Microsoft, there could be many reasons why you are not able to log into your Hotmail account. First double check to make sure you are using the correct password. Check that your caps lock button is off, as passwords are case-sensitive.Full Answer >
To log into Hotmail, go to the Microsoft account log-in page and enter your Hotmail e-mail address and associated password. If the e-mail address is already saved on the log-in page, select it and enter your password. Click "sign in."Full Answer >
Failure to sign in to Hotmail (rebranded to Outlook) is typically due to things such as entering an incorrect email address or password, typing with the Caps Lock activated, or a maintenance or outage problem. A hacker may have also gained unauthorized access to the account and changed the password.Full Answer >