To certify an Assurance Wireless service, the customer needs to visit the company website and click the Annual Certification link at the right side of the page. Customer data such as home address, date of birth, social security number and the Assurance Wireless phone number must be provided.
The annual certification of a customer's Assurance Wireless account is a requirement of federal and state regulations for phone owners who are eligible for the Lifeline Assistance program. The Lifeline program is a government-sponsored communications service that gives low-income earners access to affordable mobile phone plans. Eligible program participants must either have an income not exceeding 135 percent of the poverty guidelines set by the federal government or participate in an eligible assistance program, such as Medicaid, Supplemental Security Income, Low-Income Home Energy Assistance Program or Section 8 public housing, according to the Federal Communications Commission. Only one phone account under this program is allowed per household.
Assurance Wireless is a federally approved Lifeline Assistance service offered by Virgin Mobile. As of January 2015, eligible persons who enroll in Virgin Mobile's Lifeline Assistance program will receive a free cell phone, 500 free minutes every month for the first four months and unlimited text messaging under the Assurance Wireless plan.