Q:

How does the CenterPoint Energy online bill payment system work?

A:

Quick Answer

The online payment system offered by CenterPoint Energy requires customers to register with their account information, including the account number and house number where they have service. Once registered, customers may make payments, set up payment extensions, make payment arrangements and request credit reference letters.

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Full Answer

Customers wishing to pay their CenterPoint Energy bills online may do so using a checking or savings account or with a debit or credit card. These payments post immediately, and customers may also elect to set up a future payment on the date of their choice or schedule a recurring payment. The billing portal also allows customers to save payment information for later use.

In addition to bill pay services, the CenterPoint Energy's online portal also lets customers choose paperless billing options with statements available online. This portal also allows customers to report service issues and schedule service appointments. If customers have had their services disconnected for non-payment, they can file requests for reinstatement online.

The free energy tools available at the CenterPoint Energy online portal show customers their usage histories. This service also provides customers with custom reports through My Energy Analyzer that help them discover the major sources of power usage to better conserve energy in their homes and businesses.

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