As of 2015, online troubleshooting assistance for Caterpillar products is available at Cat.com. Caterpillar's website offers service and maintenance manuals, maintenance and troubleshooting videos, and customer service contact information.
Once on the Caterpillar homepage, click on the Support menu category and the Maintenance & Support subcategory. Categories on the Maintenance & Support page include Service, Parts & Maintenance, Repair Service Center and Electric Power Product Support. Each category opens in a new page.
For customer service contact information, choose the Contact Us subcategory from the Support category. Click on the Contact Caterpillar button to view Caterpillar's toll-free phone number or to submit a customer service request form.