Canon provides troubleshooting tips in video form in the How-To Video Library section on the U.S. version of Canon.com. The troubleshooting tips cover a variety of problems, including paper getting smeared or jammed, uneven printing and improper printing position.
The How-To Video Library section features a navigation element through which users can select the desired printer series, including Maxify, Pixma Pro and Pixma MG, and the specific model number. After selecting the desired printer, users can view the embedded YouTube videos regarding troubleshooting tips and installation instructions.
To access the section of the website that contains the videos, users should click on the Consumer & Home Office button on the main navigation bar and click on the How-To Video Library link.