To cancel any Time Warner Cable services, including Internet, home phone or cable television, you must contact a customer service representative through the company's toll-free number or visit a Time Warner Cable store. It is also possible to modify any service plan or remove specialty channels through the company's support chat and online account management.
Time Warner Cable requires customers interested in cancelling any of its services to call its support line and speak to a representative to process the request and avoid accidental disconnection of coverage. Once you call the support number, you need to provide your account number and verify your identity in order to make any changes to the account. Depending on your service plan, you may need to return a cable box or modem to the company within a given period of time to avoid any additional charges to your account. Once you reach the cancellation period, you must also pay any outstanding charges on the account to conclude the service.
It may be possible to cancel or modify certain services through the Time Warner Cable customer portal or via a support chat session. It is also possible to place services on hold, rather than cancel them, for customers in select areas. This process typically includes a minimum and maximum hold period, wherein the customer does not have to pay for services but does not need to go through the initial connection process when the service resumes.