User manuals for various Dell computer models can be found on the company’s support page. Users can visit Dell.com, select the Support menu in the header and click on the Manuals link to access the user guide for specific Dell computers.
In order to determine which manual is appropriate, the website must first determine which model the user has. This can be done in one of three ways. Users can download an auto-detect program that recognizes the user’s computer, enter a service tag or express service code that identifies the user’s specific model or browse for the product in the site’s directory.
The auto-detect program is downloaded and then, after the user agrees to terms and conditions, installed on the user’s computer. It then performs a system analysis that lets the program identify the user’s model or series. Users can also enter a service tag or an express service code, the latter being a numeric version of the former. This is an alternative to the download, for those who’d prefer not to install a new program on their computer.
Lastly, there is a directory that lets the users search for their model by selecting from a list of menu items. The list is comprised of categorized images that help the users find their specific model. Once one of these three options is chosen and completed, the user has access to a PDF file of the appropriate manual. This file can be viewed from the website, downloaded and printed.