Uses can find troubleshooting information for PicsArt in the Troubleshooting section on PicsArt.com. This section covers the most common issues that affect the Android and iPhone versions of PicsArt. It also includes instructions on how to report the issues with the app.
As of 2015, some of the most common problems that affect the Android version include the failure to install updates, issues with installing the app after a user downloads it and the inability to install the app on a USB or SD card. The Troubleshooting section on PicsArt.com also covers problems related to missing download packages and pictures, and issues with the Ad-Remover feature. The iPhone version mainly has problems with the privacy permission settings that the user can remedy by enabling PicsArt in the Photos section of the Privacy menu.