Q:

What can you do if you have trouble signing on to BBVA Compass?

A:

Quick Answer

If you have trouble signing into a BBVA Compass account, you can reset your password or recover your username through automated site services. If this doesn't solve the issue, you can also contact BBVA Compass directly via email or a support phone call.

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Full Answer

One of the most common causes for trouble signing into a BBVA Compass account is the use of the wrong password or email address. To deal with either of these issues, visit the account recovery page by clicking on the sign-in help link beneath the username entry field on the site's main page. From here, you have the option to choose to reset your password or attempt to recover your username. To reset your password, enter your username into the appropriate field, then input the email address on file to receive a link to make a new password.

Similarly, to recover your user name, click on the Recover Username button; on the following page, enter your account number and primary email address. Once the site verifies this information, you need to answer your security questions to receive the username. Resolve other issues by using the contact form on BBVACompass.com to send the bank an email or request a phone call from a support agent.

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