To use Sprint's GPS tracking service to locate a stolen phone, the device must be enrolled in the Sprint Total Equipment Protection plan. If the device cannot be located, the plan lets the customer erase the data from the device and receive a replacement as soon as the next day.
A Sprint customer can use the Total Equipment Protection plan to lock a stolen device from a remote location. The lock feature is only available for Android devices, but both Android and iOS devices may be wiped clean to protect the user's private information. The customer can file a claim to receive a replacement device that he can transfer his contacts and personal information to using the plan's backup features.
Current Sprint customers have the option of either enrolling in the basic Total Equipment Protection plan or the Total Equipment Protection Plus plan, the latter of which includes built-in security that protects devices against viruses, backup services for photos and videos, and immediate support from tech experts that are based in the United States. The basic Total Equipment Protection plan backs up contacts but does not back up photos or videos. All of the protection features in this plan can be accessed through the included Sprint Protect mobile application for Android and iOS devices.