To check if the Amazon website is down, first go to the official Amazon website. Users unable to connect to this site must then determine if they are able to connect successfully to other websites. Inability to connect to any websites indicates a problem with the user's Internet connection.
If unable to connect to Amazon but able to connect to other websites, use an online tool to check if the Amazon website is working, such as www.downforeveryoneorjustme.com. Enter "amazon.com" in the blank on this site's page to determine whether Amazon's site is having problems.
A functional Internet connection that is problematic only with certain websites sometimes indicates an interrupted or reset connection. Attempt to resolve this issue by cleaning the browser's cache and cookies.