As of 2015, prospective customers can inquire to get telephone service from Twin Lakes by contacting the company's representatives by phone or email. Twin Lakes can be contacted by phone at 931-268-2151 or by sending an email with a request for more information to CustomerService@twlakes.coop.
Customers who are already subscribed to the Twin Lakes phone service are billed in advance on a monthly basis. All Twin Lakes bills are issued on the first day of the month and generally include any additional charges that are incurred due to non-regular usage, such as international calls and calling card calls. Customers who have had their service discontinued due to payment delinquency are required to pay their bill in full prior to re-establishing service.
Besides phone service, Twin Lakes provides packages for both high-speed Internet and television. The company provides these service packages for both individual customers and business enterprises. Customers can pay their bills online, by phone, by mail or in person.
Twin Lakes was established and incorporated in Tennesse on March 13, 1951. The company's service region includes the areas of Gainesboro, Granville, Jamestown, Cookeville South and Chestnut Mound. The company is owned in part by its subscribers who have joined its membership program.