Q:

How can you get technical support help from Microsoft Windows?

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Quick Answer

Microsoft Windows offers technical support on the How-to section of its website, including troubleshooting Microsoft software and devices and managing account information. If information found there doesn't solve users' issues with Windows and other Microsoft products, users can contact Microsoft support directly via email, phone, online chat or in person at licensed Microsoft carriers. The best contact method varies according to the product and the problem. Microsoft offers prompts on its support pages to guide users to the correct method.

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Full Answer

Microsoft's general support hub for Windows features and other products offers suggested methods of troubleshooting Windows and common problems other users have reported, such as screen flickering, Windows activation errors and device compatibility issues. This area of the Windows How-to page also has a list of categories for which users may need assistance, including information on installations, activations, upgrades, connectivity and security.

Users who browse the wide range of information available on Microsoft's How-to section and need additional support can contact a support representative directly, or post their questions on Microsoft's user forums. Representatives can be contacted through Microsoft's support website by calling the company's toll-free support number or initiating a dialogue via online chat or email. Users can also make appointments with service representatives by visiting licensed Microsoft stores for information and in-person troubleshooting services, or by seeking information from the manufacturer of the hardware on which they have Microsoft Windows installed.

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